FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Find answers to common questions about shipping, returns, payments, and more at GrantRice.
Do you offer free shipping, and where do you ship?
Yes — shipping is free on every order, and we currently ship within the United States only. We do not offer international shipping.
How long does it take to process my order?
Orders are processed within 0–2 business days (Monday to Friday). Orders placed after our daily cut-off time of 5:00 PM EST are processed on the next business day. Orders are not processed or shipped on weekends or public holidays.
How long will my order take to arrive?
Total delivery time is 3–7 business days (processing + transit). Transit time is 3–5 business days. Delivery times may vary based on your location and carrier delays beyond our control.
When will I receive tracking information?
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package directly with the carrier. If you haven’t received a tracking email within 2 business days of placing your order, please contact us.
What should I do if my order arrives damaged?
Take clear photos of the damaged item and the packaging, contact our customer service team within 7 days of the delivery date, and send the photos and your order number to [email protected]. Without photographic proof of damage, we cannot offer a refund, replacement, or credit.
What is your return policy, and how long do refunds take?
We accept returns within 30 days of the delivery date. Items must be unused and in original condition, returned in original packaging (including all parts, manuals, and accessories), with proof of purchase. All returns are handled by mail only, and a prepaid return shipping label is included for eligible returns. There is no restocking fee. Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed; refunds are issued to the original payment method used during checkout.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, Diners Club, and Apple Pay. All payments must be made in full at the time of purchase. We do not offer payment plans or installment billing.
Can I cancel my order?
You may cancel your order within 30 minutes of placing it by sending an email to [email protected] (please include your order number). Once an order has shipped, it cannot be canceled; eligible items may be returned under our Return & Refund Policy.
How do I track my order?
Use the Order Tracking page with your order number and billing email, or use the tracking link in your shipping confirmation email. Your order number is in the order confirmation email we sent after checkout, and in your account under Orders.
How do I contact GrantRice support?
Email [email protected] or call +1 646 567 0674, Monday–Saturday, 10:00 AM–7:00 PM EST. Our support team responds to all inquiries within 24 hours.
Still have a question? Visit our Contact Us page — we are happy to help.